Understanding our payment refund and cancellation procedures.
Payments toward debt balances are final and non-refundable except in cases of error, duplicate payment, unauthorized transaction, or overpayment. Refund requests are reviewed within 5-7 business days. Contact us at [email protected] for assistance.
Payments made toward debt balances are generally final and non-refundable. This policy exists because payments are immediately applied to reduce outstanding debt obligations and are often remitted to creditors or clients we represent.
However, we understand that errors can occur. Refunds may be issued in the following circumstances:
If you accidentally made the same payment twice due to a technical error or misunderstanding, the duplicate amount may be refunded.
If a payment was processed for an incorrect amount due to a system error on our end, we will refund the difference.
If you believe a payment was made without your authorization, report it immediately. We will investigate and may issue a refund pending verification.
If a payment exceeds your outstanding balance and creates a credit on your account, you may request a refund of the overpaid amount.
To request a refund, contact us as soon as possible:
Email: [email protected]
Phone: 833-736-5674
Include: Your name, account number, payment date, transaction amount, and reason for refund request
Note: Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account.
Once a payment is submitted and processed, it cannot be canceled. Payments are applied immediately to your account and often transmitted to creditors within 24 hours.
If you need to cancel a payment, contact us immediately at 833-736-5674. We will make every effort to stop the transaction, but we cannot guarantee cancellation once processing has begun.
If you have set up a recurring payment plan and need to modify or cancel it, contact us at least 3 business days before the next scheduled payment. We can adjust payment amounts, dates, or cancel future scheduled payments.
If you believe a charge is incorrect or fraudulent:
Our support team is here to assist with refund requests, payment questions, or account inquiries.