Simple Summary:
We respect your privacy and protect your information. We only collect the details needed to process payments and manage your account. We never sell your data. You have rights to access, correct, or delete your information. Contact us at [email protected] with questions.
1. Information We Collect
We collect information necessary to provide our debt collection and payment services:
- Contact Information: Name, address, phone number, email address
- Account Information: Debt account details, payment history, communication preferences
- Payment Information: Credit/debit card details, bank account information (processed securely through PCI-compliant systems)
- Communication Records: Call recordings, transcripts, email correspondence, text messages
- Technical Information: IP address, browser type, device information when you use our website or platforms
2. How We Use Your Information
We use your information to:
- Process payments and manage debt accounts
- Communicate with you about your account via phone, email, or text
- Provide customer service and support
- Comply with legal obligations and regulatory requirements
- Improve our services and train our AI systems
- Prevent fraud and unauthorized transactions
- Maintain records as required by law
3. Information Sharing
We do not sell your personal information. We may share your information with:
- Clients We Represent: Creditors and businesses who have engaged us to collect debts on their behalf
- Service Providers: Payment processors, technology vendors, and other partners who help us deliver services
- Legal Authorities: When required by law, court order, or government regulation
- Credit Bureaus: As permitted by law and applicable agreements
All third parties are required to maintain the confidentiality and security of your information.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- PCI-DSS compliant payment processing
- Regular security audits and vulnerability assessments
- Access controls and authentication requirements
- Employee training on data protection and privacy
While we strive to protect your information, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, records are maintained for up to 36 months after account closure or final payment, as required by applicable debt collection regulations. After this period, information is securely deleted or anonymized.
6. Your Privacy Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Opt-Out: Opt out of certain communications (note: we may still need to contact you about your account)
- Restrict Processing: Request limitation on how we use your information
To exercise these rights, contact us at [email protected]. We will respond within 30 days.
7. Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted at unifipro.ai/privacy with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected, used, shared, or sold
- Right to delete personal information (subject to exceptions)
- Right to opt-out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising CCPA rights
11. Contact Us
For questions about this Privacy Policy or to exercise your privacy rights, contact:
Email: [email protected]
Phone: 833-736-5674