Terms and Conditions

1. Agreement Overview

Unifi ("Unifi," "we," "our," or "us") provides AI-powered voice agents, debt collection support services, and related technology solutions. By using our services, accessing our website, or making payments through our platforms, you agree to these Terms and Conditions.

2. Eligibility and Use

• You must be at least 18 years old to use our services
• Services are provided for lawful purposes only
• You agree to provide accurate information when requested
• Unauthorized use of our systems is prohibited

3. Our Services

Unifi provides:

• AI voice agent technology for debt collection and customer service
• Human agent support services
• Secure payment processing platforms
• Account servicing and resolution support

All services are provided in compliance with federal and state regulations, including the Fair Debt Collection Practices Act (FDCPA), Regulation F, and the Telephone Consumer Protection Act (TCPA).

4. Payment Terms

• All payments made toward debt balances are final and non-refundable except in cases of duplicate payment, processing error, unauthorized transaction, or overpayment
• Payments are processed immediately and cannot typically be canceled once submitted
• We use PCI-compliant payment processing to protect your financial information
• See our Refund & Cancellation Policy for complete details

5. Privacy and Data Protection

• We collect only information necessary to provide services and process payments
• Your data is never sold to third parties
• Information may be shared with authorized service providers, clients we represent, or as required by law
• Complete details are available in our Privacy Policy

6. Communications and Recordings

• Calls may be recorded and transcribed for quality assurance, training, and compliance purposes
• We may contact you via phone, email, or text message as permitted by law and your agreements
• You may opt out of certain communications by contacting us

7. Compliance and Legal Matters

• All activities comply with applicable federal and state debt collection laws
• We maintain required licenses and registrations where mandated
• Legal disputes are subject to applicable consumer protection laws

8. Intellectual Property

• Unifi retains all rights to our technology, software, and service platforms
• You may not copy, modify, or distribute our proprietary systems
• Client data and account information remain confidential

9. Limitation of Liability

• Services are provided "as is" without warranties of any kind
• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the amount paid for services
• We make no guarantees regarding specific debt collection outcomes

10. Indemnification

You agree to indemnify Unifi against claims arising from:

• Your misuse of our services
• Violation of these terms
• Breach of applicable laws or regulations

11. Termination

• We may suspend or terminate services for violations of these terms
• You may discontinue use of our services at any time
• Certain provisions (payment obligations, privacy terms) survive termination

12. Changes to Terms

• We may update these terms periodically
• Changes will be posted at unifipro.ai/terms
• Continued use of services constitutes acceptance of updated terms

13. Governing Law and Disputes

• These terms are governed by the laws of Nevada
• Disputes will be resolved through binding arbitration where permitted by law
• Consumer rights under applicable law are preserved

14. Contact Information

For questions about these Terms and Conditions, contact:
Email: [email protected]